POLILED

Terms and Conditions

Last Updated: April 15, 2026

Please read these Terms and Conditions carefully before using poliled.com or placing an order with Poli LED. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

1. Acceptance of Terms

By accessing or using poliled.com (the “Site”), you agree to these Terms and Conditions and our Privacy Policy, which is incorporated herein by reference. These Terms constitute a legally binding agreement between you and Poli LED, LLC (“Poli LED,” “we,” “us,” or “our”), a company incorporated in the State of Florida. We reserve the right to modify these Terms at any time. Your continued use of the Site following any changes constitutes your acceptance of the updated Terms.

2. Account Registration

To place orders or access certain features, you may need to create an account. By registering, you agree to:

  • Provide accurate, current, and complete information during registration and keep it updated.
  • Be at least 18 years of age or the age of majority in your jurisdiction.
  • Maintain the confidentiality of your password and account credentials.
  • Accept full responsibility for all activities that occur under your account.
  • Notify us immediately at support@poliled.com if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are found to contain inaccurate information.

3. Products and Pricing

We make every effort to display accurate product descriptions, specifications, and pricing on the Site. However, we do not warrant that product descriptions, images, pricing, or other content is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

  • Prices are subject to change without notice.
  • We do not guarantee the availability of any product. Stock levels are updated regularly but may not reflect real-time availability.
  • All prices are listed in U.S. dollars and do not include applicable taxes or shipping costs unless stated.
  • In the event a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel or refuse orders placed at the incorrect price.

4. Orders and Payment

Placing an order constitutes an offer to purchase. Your order is confirmed when we send you an order confirmation email. We reserve the right to cancel any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity. If we cancel an order, you will receive a full refund of any amount charged.

  • Payment is processed at the time of order via Stripe, our third-party payment processor. We do not store your raw payment card data.
  • By providing payment information, you represent that you are authorized to use the payment method submitted.
  • For approved B2B wholesale accounts, invoices are due per the NET terms established in your wholesale agreement.
  • Past-due B2B balances may accrue interest at the rate of 1.5% per month or the maximum permitted by law.

5. Shipping and Delivery

Shipping timelines provided at checkout are estimates only and are not guaranteed delivery dates. We are not liable for delays caused by carriers, weather, customs, or other events beyond our control.

  • Risk of loss and title for products pass to you upon our delivery of the products to the carrier.
  • We are not responsible for lost or stolen packages once confirmed delivered by the carrier to the address you provided.
  • For full details, see our Shipping Policy.

6. Returns and Refunds

Returns are subject to our Return & Refund Policy, which is incorporated herein by reference. Refunds will be processed to the original payment method within 10 business days of our receipt and inspection of the returned goods, provided the return meets the conditions set forth in that policy. We reserve the right to refuse returns that do not comply with our return policy.

7. Warranty

Products sold through poliled.com may carry the manufacturer's original warranty. Additionally, Poli LED provides a limited 2-year warranty against manufacturing defects on our stocked products under normal use and installation conditions. This warranty does not cover damage resulting from misuse, improper installation, or modifications. For complete warranty terms, see our Warranty Information page.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, POLI LED, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE, PRODUCTS, OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF THE SITE OR THE PURCHASE OF PRODUCTS EXCEED THE TOTAL AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential or incidental damages, so the above limitations may not apply to you in their entirety.

9. Intellectual Property

All content on this Site — including but not limited to text, graphics, logos, images, product photographs, and software — is the property of Poli LED or its content suppliers and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, display, modify, create derivative works of, or otherwise use any content from this Site without our prior written permission, except for your personal, non-commercial use.

10. User Content

By submitting product reviews, comments, questions, or other content to the Site, you grant Poli LED a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, display, and distribute such content worldwide in any media. You represent and warrant that you own or have the rights to such content, and that it does not violate any third-party rights or applicable law. We reserve the right to remove any user content at our discretion.

11. Prohibited Uses

You agree not to use the Site to:

  • Violate any applicable local, state, national, or international law or regulation.
  • Scrape, crawl, or harvest data from the Site using automated tools without our express written consent.
  • Submit false or misleading information, including fake reviews or impersonating another person or entity.
  • Introduce viruses, malware, or other malicious code to the Site.
  • Circumvent any security or access controls on the Site.
  • Use the Site for any unauthorized commercial purpose.

12. Governing Law

These Terms and any dispute arising out of or related to them or the use of this Site shall be governed by and construed in accordance with the laws of the State of Florida, United States of America, without regard to its conflict of law provisions.

13. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof — including the determination of the scope or applicability of this agreement to arbitrate — shall be determined by binding arbitration in Miami-Dade County, Florida, before a single arbitrator, in accordance with the rules of the American Arbitration Association. Judgment on the arbitration award may be entered in any court having jurisdiction.

YOU AND POLI LED WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS WILL BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. You waive your right to participate in a class action lawsuit or class-wide arbitration.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will post the updated Terms on this page with a revised “Last Updated” date. Your continued use of the Site following the posting of changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

15. Contact Information

If you have questions or concerns about these Terms, please contact us: