Frequently Asked Questions

Order through poliled.com: browse the catalog, add products to your cart, and complete checkout. For large orders or project quotes, contact sales@poliledsigns.com or use our contact form.

We accept major credit cards, ACH bank transfers, and wire transfers for large orders. Checkout displays the payment methods available for your order. Payments are processed securely through Stripe.

Yes. Approved business accounts receive eligible trade pricing and dedicated support. Distributor pricing has additional qualification and order requirements. Apply at poliled.com/wholesale.

Absolutely. For orders over $1,000 or for items not listed on the site, email sales@poliledsigns.com with your product specs, quantities, and timeline. We typically respond within 1 business day.

Most products have no minimum order quantity and can be purchased individually. Some specialty products or bulk items may have a minimum order of 10 units — this is noted on the product page. Wholesale accounts may have minimum order thresholds for specific pricing tiers.

Listed prices do not include shipping. Shipping is calculated at checkout and shown before you pay: free ground shipping on orders of $300 or more, and a calculated ground rate on orders under $300, to United States addresses. Oversize items that ship by freight are quoted separately — see our Shipping Policy.

We ship to all 50 US states. We also serve Puerto Rico, the US Virgin Islands, and select international destinations — contact us for international shipping quotes.

Standard ground shipping typically takes 3–7 business days depending on your location. Orders ship from our Doral, FL warehouse, so the West Coast is usually at the longer end of that range. Processing takes 1–2 business days on top of transit.

Not at checkout right now — we currently offer a single ground service. If you need a firm delivery date, email sales@poliledsigns.com before ordering and we will quote an expedited option separately.

Once your order ships, you'll receive a confirmation email with a tracking number and a link to the carrier's tracking page. You can also view order status and tracking in your account under Order History.

We primarily serve the US market. For international orders, contact sales@poliledsigns.com with your destination and order details. We can quote international freight for larger orders. Note that import duties and taxes are the buyer's responsibility.

If your package arrives visibly damaged, note it with the carrier at delivery if possible, and photograph the damage before opening. Contact us within 5 business days of delivery at support@poliledsigns.com with photos of the packaging and the damaged items. We'll file a claim and arrange a replacement or refund promptly.

We accept returns within 30 days of delivery for unused items in original packaging. Custom orders, cut-to-length products, and opened electrical components are non-returnable. See our full Return Policy at poliled.com/returns.

Contact support@poliledsigns.com with your order number and reason for return. We'll issue an RMA (Return Merchandise Authorization) number. Ship the item back with the RMA number clearly marked on the package. Once received and inspected, we'll process your refund or exchange within 5 business days.

PoliLED’s standard limited warranty covers manufacturing defects for 2 years under normal use and installation. Final-sale products and some custom orders have specific exceptions; check the product, quote or order-confirmation terms. Read the full policy at poliled.com/warranty or contact our team with the SKU and order number.

Email support@poliledsigns.com with your order number, product details, and a description and photos of the issue. We'll evaluate the claim and either send a replacement, issue a credit, or arrange a repair depending on the situation.

Many of our products are UL Listed or ETL Listed, meeting North American safety standards. Product listings clearly indicate applicable certifications. If you need a specific certification for a project, contact us and we'll confirm compliance before you order.

Our product line includes items with UL, ETL, DLC (DesignLights Consortium), CE, and RoHS certifications depending on the product. DLC-qualified products are important for projects requiring utility rebates. Certification details are listed on each product page, and spec sheets are available on request.

Yes. Spec sheets and IES photometric files are available for most lighting fixtures. Contact sales@poliledsigns.com with the product name or SKU. We'll send the files within 1 business day.

Yes. Our team has hands-on experience with LED signage and lighting installation. Email support@poliledsigns.com or call us during business hours for help with wiring, power supply sizing, dimming compatibility, and installation questions.

Constant voltage (CV) drivers output a fixed voltage (typically 12V or 24V) and are used with LED strips, modules, and flex neon that are designed for a specific voltage. Constant current (CC) drivers output a fixed current (e.g., 350mA, 700mA) and are used with LEDs that require a regulated current source, common in high-power fixtures. The wrong driver type can cause premature failure or fire. When in doubt, check the LED's datasheet or contact us.

Complete our wholesale application. We review applications within 2 business days. Once approved, you receive access to your eligible trade account benefits.

Approved accounts receive their eligible trade pricing, account support, and help with custom or bulk orders. Distributor pricing has additional qualification and order requirements.

Yes. If you have regular purchasing needs, contact your account rep to set up a standing order schedule. This helps ensure stock availability and can qualify you for additional pricing benefits.