Frequently Asked Questions

You can order directly through our website at poliled.com. Browse our catalog, add items to your cart, and complete checkout with a credit card or ACH bank transfer. For large orders or custom quotes, contact our sales team at sales@poliledsigns.com or use the contact form. Wholesale account holders can also place orders with NET30/NET60 payment terms.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), ACH bank transfers, and wire transfers for large orders. Approved wholesale accounts may qualify for NET30 or NET60 invoice terms. We process payments securely through Stripe.

Yes. We offer tiered wholesale pricing for businesses that purchase regularly or in volume. Approved wholesale accounts receive discounted pricing, dedicated support, and optional NET payment terms. Apply for a wholesale account at poliled.com/wholesale.

Absolutely. For orders over $1,000 or for items not listed on the site, email sales@poliledsigns.com with your product specs, quantities, and timeline. We typically respond within 1 business day.

Most products have no minimum order quantity and can be purchased individually. Some specialty products or bulk items may have a minimum order of 10 units — this is noted on the product page. Wholesale accounts may have minimum order thresholds for specific pricing tiers.

Listed prices do not include shipping. Shipping is calculated at checkout and shown before you pay: free ground shipping on orders of $300 or more, and a calculated ground rate on orders under $300, to United States addresses. Oversize items that ship by freight are quoted separately — see our Shipping Policy.

We ship to all 50 US states. We also serve Puerto Rico, the US Virgin Islands, and select international destinations — contact us for international shipping quotes.

Standard ground shipping typically takes 3–7 business days depending on your location. Orders ship from our Doral, FL warehouse, so the West Coast is usually at the longer end of that range. Processing takes 1–2 business days on top of transit.

Not at checkout right now — we currently offer a single ground service. If you need a firm delivery date, email sales@poliledsigns.com before ordering and we will quote an expedited option separately.

Once your order ships, you'll receive a confirmation email with a tracking number and a link to the carrier's tracking page. You can also view order status and tracking in your account under Order History.

We primarily serve the US market. For international orders, contact sales@poliledsigns.com with your destination and order details. We can quote international freight for larger orders. Note that import duties and taxes are the buyer's responsibility.

If your package arrives visibly damaged, note it with the carrier at delivery if possible, and photograph the damage before opening. Contact us within 5 business days of delivery at support@poliledsigns.com with photos of the packaging and the damaged items. We'll file a claim and arrange a replacement or refund promptly.

We accept returns within 30 days of delivery for unused items in original packaging. Custom orders, cut-to-length products, and opened electrical components are non-returnable. See our full Return Policy at poliled.com/returns.

Contact support@poliledsigns.com with your order number and reason for return. We'll issue an RMA (Return Merchandise Authorization) number. Ship the item back with the RMA number clearly marked on the package. Once received and inspected, we'll process your refund or exchange within 5 business days.

Our products carry a minimum 1-year warranty against manufacturing defects. This covers failures under normal use — not physical damage, water damage beyond the product's IP rating, or improper installation. See our full Warranty Policy at poliled.com/warranty.

Email support@poliledsigns.com with your order number, product details, and a description and photos of the issue. We'll evaluate the claim and either send a replacement, issue a credit, or arrange a repair depending on the situation.

Many of our products are UL Listed or ETL Listed, meeting North American safety standards. Product listings clearly indicate applicable certifications. If you need a specific certification for a project, contact us and we'll confirm compliance before you order.

Our product line includes items with UL, ETL, DLC (DesignLights Consortium), CE, and RoHS certifications depending on the product. DLC-qualified products are important for projects requiring utility rebates. Certification details are listed on each product page, and spec sheets are available on request.

Yes. Spec sheets and IES photometric files are available for most lighting fixtures. Contact sales@poliledsigns.com with the product name or SKU. We'll send the files within 1 business day.

Yes. Our team has hands-on experience with LED signage and lighting installation. Email support@poliledsigns.com or call us during business hours for help with wiring, power supply sizing, dimming compatibility, and installation questions.

Constant voltage (CV) drivers output a fixed voltage (typically 12V or 24V) and are used with LED strips, modules, and flex neon that are designed for a specific voltage. Constant current (CC) drivers output a fixed current (e.g., 350mA, 700mA) and are used with LEDs that require a regulated current source, common in high-power fixtures. The wrong driver type can cause premature failure or fire. When in doubt, check the LED's datasheet or contact us.

Fill out our wholesale application at poliled.com/wholesale. We review applications within 2 business days. Once approved, you'll receive access to wholesale pricing and, if qualified, NET payment terms.

Wholesale accounts receive tiered volume pricing (the more you buy, the more you save), a dedicated account representative, priority access to new stock, NET30 or NET60 payment terms (for qualified accounts), and custom/bulk order support.

Yes. Approved wholesale accounts may qualify for NET30 or NET60 payment terms via Stripe invoicing. NET terms are available to established businesses with a verifiable trade reference. Apply through the wholesale application.

Yes. If you have regular purchasing needs, contact your account rep to set up a standing order schedule. This helps ensure stock availability and can qualify you for additional pricing benefits.