Shipping Policy

Last Updated: August 14, 2026

We ship from our warehouse at 1574 NW 108th Ave, Doral, FL 33172. This policy covers our rates, processing times and procedures. For a question about a specific order, email support@poliledsigns.com.

Shipping Rates

Shipping to United States addresses is calculated at checkout. The exact amount is shown before you pay:

• Orders under $300 — ground shipping calculated from the weight, size and destination of your order.
• Orders of $300 or more — free ground shipping, with expedited service offered as a paid upgrade.

The $300 threshold is measured on the order subtotal, after any discount and before tax.

Ground transit is typically 3–7 business days, depending on your distance from Doral. Expedited air service appears at checkout when we hold complete packaging information for every item in your cart; when we do not, we quote a single standard rate instead — email sales@poliledsigns.com before ordering if you need a firm delivery date and we will quote it separately.

These rates are current as of the date above and may change. Whatever checkout shows you is what you pay.

Processing Time

Orders are processed within 1–2 business days (Monday to Friday, excluding federal holidays) after payment is confirmed. Processing time is separate from transit time.

• Orders placed before 2:00 PM ET on a business day are typically processed the same day.
• Orders placed after 2:00 PM ET, at weekends or on holidays begin processing the next business day.
• During peak periods processing may take up to 3 business days. We will contact you if your order is delayed beyond that.
• Custom and special-order items have longer lead times, which we confirm with you at the time of order.

Order Tracking

When your order ships you will receive an email with the tracking number and a link to the carrier. If you have an account, the same information appears under Order History.

Tracking can take up to 24 hours to start updating after the first scan. If it shows no movement after 48 hours, email support@poliledsigns.com and we will chase it.

Oversize & Freight Orders

Oversize goods — currently our B-F1 fence systems — cannot travel as parcels. When one is in your cart, checkout replaces the calculated rate with two options:

• Warehouse Pickup — collect from our Doral warehouse at no charge.
• Freight Quote — we arrange LTL freight and contact you with the cost before anything is charged for shipping.

• Freight deliveries need someone on site to receive and sign for the shipment. If nobody is available the carrier will schedule a redelivery, which may carry a fee.
• Liftgate service is available for locations without a loading dock. Tell us when we quote you — liftgate fees apply.
• Freight transit is typically 3–10 business days within the continental United States.
• Inspect freight before signing the Bill of Lading — see Damaged Shipments below.

Shipping Restrictions

Some orders cannot be shipped normally:

• Products containing lithium batteries or classified as hazardous materials ship by ground only and cannot travel by air.
• We cannot deliver to P.O. Boxes. Please give us a physical street address.
• Some heavy or oversize products are freight-only regardless of order value.
• For addresses outside the 50 states, email sales@poliledsigns.com before ordering so we can confirm we can deliver and what it will cost.

Damaged Shipments

We pack carefully, but transit damage happens. If your order arrives damaged:

• Parcels — inspect the box on delivery. If the outside is visibly damaged, note it with the driver before accepting.
• Freight — inspect with the driver present and note any damage directly on the Bill of Lading before you sign. Do not refuse the shipment; accept it and record the damage.
• Photograph the outer packaging and the product within 24 hours of delivery.
• Email support@poliledsigns.com with your order number and the photos within 5 business days of delivery.
• Keep all original packaging until the claim is settled.

Reporting damage after 5 business days may prevent us from filing a carrier claim on your behalf.

International Shipping

We do not offer international checkout. For delivery outside the United States, email sales@poliledsigns.com with your destination and what you need, and we will quote freight and confirm what we can ship.

• Import duties, taxes and customs fees are the buyer's responsibility.
• We are not responsible for delays caused by customs clearance.
• Some products cannot be exported under United States regulations.