Return & Refund Policy

Return Window

We accept return requests within 30 days of delivery. Requests outside this period are not accepted except for warranty claims governed by our Warranty Policy.

Eligible Items

Items must meet all these conditions:

• Unused and in original, unaltered condition.
• Original packaging, including all accessories, manuals and documentation.
• Resalable condition; packaging must not be torn, written on or damaged.
• Purchased directly from poliled.com. Purchases from another reseller must be returned to that reseller.

Non-Returnable Items

The following items cannot be returned, except in cases of manufacturer defect (see Defective Products):

• Custom or special-order items made or sourced to your specifications.
• Cut-to-length LED strips, flex neon, wire or cable sold by the foot or meter. These are cut at the time of order and cannot be restocked.
• Opened electrical components that have been installed, wired or powered.
• Clearance or final-sale items marked as such when purchased.
• Software, downloads or digital products.
• Items damaged by misuse, improper installation or electrical events, including overvoltage or reversed polarity.

How to Return (RMA Process)

All returns require a Return Merchandise Authorization (RMA) number. Obtain an RMA before shipping; unauthorized returns will be refused and returned to the sender.

1. Request an RMA by emailing support@poliledsigns.com with your order number, items and reason for return.
2. We review the request and respond within 1–2 business days with an RMA number and shipping instructions.
3. Pack the item securely, write the RMA number on the package and ship to our Miami, FL warehouse following the provided instructions.
4. After receipt and inspection, we process the applicable refund or exchange according to the timelines below.

Return Shipping

You pay return shipping unless the return results from our error, such as a wrong item, a defective item or transit damage.

• Use a trackable shipping service; we recommend insurance for returns over $100. We are not responsible for lost return shipments.
• We provide a prepaid return label for our error or defective products.
• Return shipping costs are not refundable unless we are at fault.

Refund Timeline

After we receive and inspect the return:

• Refunds go to the original payment method within 5–7 business days of receiving and approving the return.
• Card issuers may take another 3–5 business days to show the refund on your statement.
• We send an email confirmation when the refund is processed.
• If the return is rejected because of condition, timing or eligibility, we notify you and send the item back at your cost.

Exchanges

Eligible items can be exchanged for another product, SKU or quantity:

• Contact us before shipping so we can confirm the process and replacement availability.
• You pay the difference for a higher-priced replacement; we refund the difference for a lower-priced replacement.
• Replacements ship after we receive and inspect the return.

Defective Products

Defective products may be handled through our warranty program instead of a standard return.

• Report defects on newly received items within 30 days of receipt. Email support@poliledsigns.com with the order number, product name or SKU, and photos or video.
• We determine whether a warranty replacement, store credit or return/refund is appropriate.
• For defects reported after 30 days, refer to our Warranty Policy.
• No restocking fee applies to defective product returns.

Restocking Fee

A 20% restocking fee applies to non-defective returns when the item is not in its original condition or packaging. The fee covers inspection, repackaging and restocking and is deducted from the refund. No restocking fee applies to defective products or our shipping errors.