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Privacy Policy

Last Updated: August 14, 2026

PoliLED (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit poliled.com or make a purchase from us. Please read it carefully. By using our Site, you consent to the practices described here.

Information We Collect

We collect information you give us directly, and information collected automatically as you use our Site.

Information you provide:

Name, email address, phone number, and billing/shipping address when you register or place an order.
Payment information, processed by Stripe — we never store raw card numbers, CVVs, or full card data on our servers.
Order history and purchase records.
Messages you send us, including customer service enquiries, live chat conversations, and wholesale applications.
Product reviews, ratings, and other content you submit.

Information collected automatically:

Browsing behaviour on our Site, including pages visited, products viewed, and search queries.
Device information (browser type, operating system, screen resolution).
IP address and approximate geographic location.
Cookies and similar technologies — see Cookies below.
Referral source (how you arrived at our Site).

How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including confirmations, invoices, and shipping notifications.
Create and manage your account. If you check out as a guest we create a customer record for your order so we can support it later; you can claim it with a password reset at any time.
Answer customer service requests and resolve disputes.
Send you a reminder if you leave items in your cart, and marketing email about new products and promotions. You can opt out of either at any time using the unsubscribe link in any email, or by emailing info@poliledsigns.com.
Improve our website, product range, and customer experience through analytics.
Detect and prevent fraud, abuse, and security incidents.
Meet legal obligations, including tax reporting and record-keeping.

Information Sharing and Disclosure

We do not sell your personal information for money.

We do use advertising cookies and similar technologies (such as the Meta Pixel) that share online identifiers and activity with advertising partners for cross-context behavioural advertising — which may count as a “sale” or “share” under some U.S. state privacy laws. You can opt out at any time with the “Manage cookies” link in the site footer. We may share your information with:

Stripe: Our payment processor. Your payment data is governed by Stripe’s privacy policy. We receive only transaction confirmations and tokenised payment references.
Shipping carriers: Your name, address, and order details go to the carrier handling your shipment, and to freight carriers for oversize orders.
Google (Analytics 4 and Tag Manager): We use Google Tag Manager to load Google Analytics 4, which we use to understand site traffic and usage. Google’s collection is subject to Google’s privacy policy.
Meta (Facebook/Instagram): We use the Meta Pixel and Conversions API to measure advertising and show relevant ads. This shares online identifiers and event data with Meta. You can opt out with “Manage cookies” in the footer.
LeadConnector (GoHighLevel): Our live chat widget. If you start a chat, your messages and the contact details you give in that chat are processed by GoHighLevel on our behalf so we can reply to you.
Amazon Web Services (SES): Delivers our transactional and marketing email. Your email address and the message content pass through AWS.
Service providers: Other vetted vendors, such as cloud hosting, that process data on our behalf under data processing agreements.
Legal requirements: We may disclose information where required by law or court order, or to protect the rights, property, or safety of PoliLED, our customers, or others.
Business transfers: In a merger, acquisition, or sale of assets, your information may transfer as part of that transaction.

Cookies and Tracking Technologies

We use cookies and similar technologies to run our Site and improve your experience.

Essential cookies: Required for core function — shopping cart, account sessions, and security. These cannot be switched off without breaking the Site.
Functional cookies: Remember your preferences, such as language and display settings.
Analytics cookies (Google Analytics 4): Tell us how visitors use the Site so we can improve it.
Advertising cookies (Meta Pixel, Google): Measure our advertising and let us show more relevant offers. These share online identifiers and activity with advertising partners — see Information Sharing above.
Live chat: Our chat widget sets its own cookies so a conversation survives you moving between pages.

Your consent choices. Outside the European Economic Area, the United Kingdom, and Switzerland, analytics and advertising cookies are on by default and by continuing to use the Site you consent to them. You can withdraw that consent at any time with “Manage cookies” in the footer.

If you are in the EEA, UK, or Switzerland, non-essential cookies are not set until you opt in through our cookie banner, and you can change or withdraw your choice at any time with “Manage cookies.” Essential cookies do not require consent because the Site cannot work without them.

You can also block non-essential cookies in your browser settings, though some Site features may stop working. To opt out of Google Analytics specifically, see tools.google.com/dlpage/gaoptout.

Data Security

We use industry-standard technical and organisational measures to protect your personal information, including TLS encryption in transit, encrypted storage for sensitive data, and access controls that limit employee access to what each role needs.

No method of transmission or storage is completely secure, so while we work hard to protect your information we cannot guarantee absolute security. If a breach affects your rights we will notify you as required by law.

Data Retention

We keep your personal information for as long as we need it for the purposes in this policy, including legal and business requirements:

Order and transaction records are kept for 7 years to satisfy U.S. tax and accounting rules.
Account data is kept while your account is active. If you ask us to delete it we will do so within 30 days, except where the law requires us to keep it.
Marketing preferences and opt-out records are kept indefinitely, so that we keep honouring your choice.
Abandoned cart records are kept for a short period so we can send at most a small number of reminders, then deleted.

Your Rights

Depending on where you live, you may have the right to:

Access: Ask for a copy of the personal information we hold about you.
Correction: Ask us to correct information that is wrong or incomplete.
Deletion: Ask us to delete your personal information, subject to legal retention requirements.
Opt out of marketing: Unsubscribe from marketing email at any time.
Data portability: Ask for a machine-readable copy of your data in certain circumstances.

To exercise any of these, contact us at info@poliledsigns.com. We will respond within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act gives you additional rights:

Right to know: Request the categories and specific pieces of personal information we have collected, where it came from, why we collected it, and who we share it with.
Right to delete: Request deletion of your personal information, subject to certain exceptions.
Right to opt out of sale/sharing: We do not sell your personal information for money, but our use of advertising cookies such as the Meta Pixel may count as a “sale” or “share” for cross-context behavioural advertising under the CCPA/CPRA. You can opt out at any time with “Manage cookies” in the site footer.
Right to non-discrimination: We will not deny you goods or services, charge you a different price, or give you a different quality of service because you exercised these rights.

To submit a CCPA request, email info@poliledsigns.com with the subject line “CCPA Request.” We may need to verify your identity first.

Children's Privacy

Our Site is not directed to children under 13 and we do not knowingly collect personal information from them. If we learn that we have, we will delete it promptly. If you believe we hold information about a child under 13, contact us at info@poliledsigns.com.

Third-Party Links

Our Site links to third-party websites, including carrier tracking portals, manufacturer sites, and payment processors. We are not responsible for their privacy practices and we encourage you to read their policies. A link does not imply our endorsement.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date. If we make material changes we may tell you by email or with a prominent notice on the Site. Continuing to use the Site after a change means you accept the updated policy.

Contact Us

If you have questions, concerns, or requests about this Privacy Policy, contact us:

Email: info@poliledsigns.com
Mailing address: PoliLED, 1574 NW 108th Ave, Doral, FL 33172