Privacy Policy

Last Updated: April 15, 2026

Poli LED (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit poliled.com or make a purchase from us. Please read this policy carefully. By using our Site, you consent to the practices described herein.

Information We Collect

We collect information you provide directly to us and information collected automatically as you use our Site.

Information you provide:

• Name, email address, phone number, and billing/shipping address when you register or place an order.
• Payment information (processed via Stripe — we never store raw card numbers, CVVs, or full card data on our servers).
• Order history and purchase records.
• Communications you send us, including customer service inquiries and wholesale applications.
• Product reviews, ratings, and other user-generated content you submit.

Information collected automatically:

• Browsing behavior on our Site, including pages visited, products viewed, and search queries.
• Device information (browser type, operating system, screen resolution).
• IP address and approximate geographic location.
• Cookies and similar tracking technologies (see “Cookies” section below).
• Referral source (how you arrived at our Site).

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending confirmations, invoices, and shipping notifications.
• Create and manage your account.
• Respond to customer service requests and resolve disputes.
• Send marketing emails about new products, promotions, and company news — you may opt out at any time by clicking “Unsubscribe” in any email or emailing privacy@poliled.com.
• Improve our website, product selection, and customer experience through analytics.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations, including tax reporting and record-keeping requirements.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

• Stripe: Our payment processor. Your payment data is governed by Stripe's Privacy Policy. We receive only transaction confirmations and tokenized payment references.
• Shipping Carriers (UPS, FedEx): Your name, address, and order details are shared with carriers to fulfill and track your shipment.
• Google Analytics (GA4): We use GA4 to analyze site traffic and usage patterns. Google's data collection is subject to Google's Privacy Policy.
• Service Providers: We may share data with vetted third-party vendors (e.g., email delivery, cloud hosting) who process data on our behalf under data processing agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or to protect the rights, property, or safety of Poli LED, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our Site and improve your experience.

• Essential cookies: Required for core Site functionality such as shopping cart, account sessions, and security. These cannot be disabled without impairing site function.
• Functional cookies: Remember your preferences (e.g., currency, display settings).
• Analytics cookies (GA4): Collect anonymized data about how visitors use the Site to help us improve it.

You can disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect Site functionality. For details on opting out of Google Analytics, visit tools.google.com/dlpage/gaoptout.

Data Security

We implement industry-standard technical and organizational measures to protect your personal information, including SSL/TLS encryption for data in transit, encrypted storage for sensitive data, and access controls limiting employee access to personal data on a need-to-know basis.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including legal and business requirements:

• Order records and transaction data are retained for 7 years to comply with U.S. tax and accounting requirements.
• Account data is retained while your account is active. Upon account deletion request, we will delete your personal data within 30 days, except where retention is required by law.
• Marketing email preferences and opt-out records are retained indefinitely to honor your preferences.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-out of marketing: Unsubscribe from marketing emails at any time.
• Data portability: Request a machine-readable copy of your data in certain circumstances.

To exercise any of these rights, contact us at privacy@poliled.com. We will respond within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. You do not need to opt out, but we respect that right if applicable.
• Right to Non-Discrimination: We will not discriminate against you for exercising any CCPA rights. We will not deny goods or services, charge different prices, or provide a different quality of service as a result of your exercise of these rights.

To submit a CCPA request, email privacy@poliled.com with the subject line “CCPA Request.” We may need to verify your identity before fulfilling your request.

Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it promptly. If you believe we have collected information from a child under 13, please contact us at privacy@poliled.com.

Third-Party Links

Our Site may contain links to third-party websites, including carrier tracking portals, manufacturer sites, and payment processors. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link does not imply our endorsement of that site.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised “Last Updated” date. If we make material changes, we may notify you by email or by a prominent notice on the Site. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team:

• Email: privacy@poliled.com
• Mailing Address: Poli LED, Hialeah, FL (Miami area)